Bachelor of Arts in Mass Communications
• Worked as a Virtual Assistant for Customer Service Associates with over 3 years of experience as a Virtual Assistant in telephone customer service, including sales, tech support and customer care.
• Familiar with major customer service software, conflict resolution.
• Possess with a positive attitude
Hi! I am Carol. I am a Communication Arts major who has previously worked as a Customer Service Virtual Assistant. My major is Broadcasting with an AB in Communication Arts. I have a wide range of expertise in the business I work in, and I can assist you in any way I can. Over the last three years, I’ve been working as a virtual assistant for companies in various industries—ranging from tech support to sales to customer service. My abilities in effective communication, flexibility, and reliability have all improved due to these administrative duties. I am a competent Personal Assistant who is committed to providing excellent service. I respond to emails instantly, address concerns and problems from customers, deal with feedback, and ensure that customers are satisfied.
I am thus well-versed in customer service software and dispute resolution, both of which are necessary for providing excellent customer service. In my area of work, where I interact with a wide variety of individuals, it is imperative that I retain a positive outlook. I can guarantee you that I have a good mindset that enables me to work well with the people around me. As a highly experienced Virtual Assistant with a wealth of knowledge and experience, I am confident in my ability to attend to and meet all of your demands.