Alliance global solutions
Alliance Global Solutions delivers an end-to-end customer management solution for businesses
that work on a small-medium or large scale.
Our team has experience in all capacities of customer care, including sales, marketing,
service, and telephony. Alliance Global Solutions also offer specialist services such as
data analytics and customer profitability modeling, with a range of third-party products
that can be integrated into the customer management process to provide a complete solution.
If a customer-centric approach is vital to your business success, then we have the expertise
to design a customized solution to assist you.
This experience is gained through our unique business model to develop and provide the fit
talent. We are a team of industry experts who combine the best of the industry with research
and strategy, but most importantly, the understanding of what business clients need.
The first objective is to identify the real needs and requirements of businesses. This not
only identifies your every need but also allows us to create processes that cater to your
everyday workflow. It ensures that you can manage every aspect of your customer relations
management from one central system.
Alliance Global Solutions provides an independent, impartial, and objective look at your
business needs, to provide advice that is accurate and actionable. Over the years, we have
helped numerous businesses worldwide to enhance customer experience, increase profitability and
The company was founded by Anthony Carbone who serves as Chairman & CEO of the Alliance Global
Solutions as well as Alternative Funding Group. Anthony has over 15 years of experience in the
offshoring industry, working with a variety of businesses in the USA and APAC.
Alliance is an integral partner in helping to drive positive change to help improve business
operations and financial results. We focus on overcoming obstacles that hinder business
performance primarily from a customer service perspective. By aligning business objectives to
ensure ongoing success, they are empowering businesses to achieve higher growth and greater
We employ more than 100 consultants who work closely with our clients to deliver measurable
value and growth. Our clientele base includes multinationals, governments, Fortune 500
companies, and small and medium-sized businesses from all over the world. Alliance Global
Solutions has been an excellent source of helping organizations achieve their overall business
objectives by not only providing highly skilled workers but also market intelligence that is of
immense value to their decision-making process.
As a leading offshore partner Alliance Global Solutions assist companies in improving
operational effectiveness, business effectiveness, and delivering exceptional customer service
through our industry best practices research & analysis services.
We also provide the best possible technical solutions, ensuring ease of administration and
integration into operational infrastructure. We work with leading businesses through our
comprehensive client advisory service by providing consultancy & strategic implementation
The Alliance team are industry veterans with an extensive track record of delivering exceptional
client services. They have had the opportunity to consult on a large variety of businesses
worldwide in all industries whether it is financial services, healthcare, retail, or
Alliance Global Solutions provides the following client services: