Hello there, my name is Danielle, and I am a responsible Personal Assistant. I work at a Call Center or Customer Service – IT Solutions. Communicating with customers is one of the things I do best. One of my most outstanding achievements is that I have been awarded “Employee of the Month” for 6 months in a row. In addition, I have achieved an average of 97% customer satisfaction rating over two years. I reached this because I prioritize my customers and ensure them that I provide quality customer service. This is more than just an accomplishment because I am very passionate about my clients and assure them that they are satisfied with my service.
As a virtual assistant customer service expert, I assist clients in resolving customer issues. My responsibilities include responding to customer complaints and inquiries, taking care of difficulties, subscription in emails and newsletters, etc. I have experience resolving 93% of incoming customer requests and problems, referring only the most complex to the office manager.
Consequently, with my passion for customer service, I have persuaded 80% of canceling customers to continue using phone and Internet services, higher than the company average. With my expertise in customer service, I am more than capable of being an asset to your company to continue to provide customer service to assure that customers are satisfied.