Carlitos

Carlitos

Carlitos

Bachelor of Arts in Mass Communications

Call Center / Customer Service - Leads Generation -

  • Achieved an average of 95% customer satisfaction rating over the course of 2 years
  • Resolved 93% of incoming customer request and problems referring only the most complex to the office manager.
  • Persuaded 80% of cancelling customers to continue using phone and Internet services, higher than company average
  • Awarded ”Employee of the Month” 3 months in a row.

Hello there, my name is Carlitos, and I am a responsible Personal Assistant. I work at a Call Center or Customer Service – Leads Generation. Communicating with customers is one of the things I do best. One of my most outstanding achievements is that I have been awarded “Employee of the Month” for three months in a row. In addition, I have achieved an average of 95% customer satisfaction rating over two years. I reached this because I prioritize my customers and ensure them that I provide quality customer service. This is more than just an accomplishment because I am very passionate about my clients and assure them that they are satisfied with my service. As a virtual assistant customer service expert, I assist clients in resolving customer issues. My responsibilities include responding to customer complaints and inquiries, taking care of difficulties, subscription in emails and newsletters, etc. I have experience resolving 93% of incoming customer requests and problems, referring only the most complex to the office manager. Consequently, with my passion for customer service, I have persuaded 80% of canceling customers to continue using phone and Internet services, higher than the company average. With my expertise in customer service, I am more than capable of being an asset to your company to continue to provide customer service to assure that customers are satisfied. (223) 

REQUEST VIRTUAL ASSISTANT