What is a Shopping Assistant and eCommerce Virtual Assistant responsible for in the Philippines?
Shopping assistants and eCommerce Virtual Assistants are responsible for helping customers with their shopping experience. They respond to emails, questions, and requests from customers regarding their orders. Shopping assistants and eCommerce virtual assistants also help resolve any issues that may arise while making an order or during delivery. They may also handle complaints from customers as well as post-sale inquiries.A Shopping Assistant and eCommerce Virtual Assistant is responsible for handling any aspects of online shopping and eCommerce. They can assist with anything from taking customers’ orders to providing customer support.Shopping Assistants and eCommerce Virtual Assistants will usually work with an online store, but they can also work with an individual seller who runs their own shop.With a large amount of experience in the field, a Shopping Assistant and eCommerce Virtual Assistant will be expected to provide excellent customer service. In addition, they can handle any issues that may arise during the process of making a purchase.The role of a Shopping Assistant and eCommerce Virtual Assistant will often include:
Handling customer inquiries – whether by phone or email, a Shopping Assistant and eCommerce Virtual Assistant should be able to answer questions regarding products and services. They will also provide information about returns or exchanges if necessary.
Processing orders – once a customer has placed an order, it will be up to them to ensure that it is processed correctly. This can include following up with suppliers to ensure items are received on time and making sure they are packaged correctly to reach the customer safely.
Providing feedback – once the customer has received an order, they need to give feedback to identify and resolve any problems. The Shopping Assistant and eCommerce Virtual Assistant will be responsible for relaying this feedback to the relevant departments in order to ensure that any issues are addressed.
Handling returns and exchanges are an invaluable part of the shopping experience to ensure that customers are happy. If an item needs to be returned or exchanged, a Shopping Assistant and eCommerce Virtual Assistant will be responsible for arranging this.
Helping with promotions – a Shopping Assistant and eCommerce Virtual Assistant will often be responsible for ensuring that promotions run smoothly. For example, they may need to ensure that products featured in the promotion are in stock and ready to ship. They may also need to arrange giveaways and contests, including posting updates on social media.
Some of the tools that your Shopping Assistant and eCommerce Virtual Assistant uses to perform their tasks include:
MS Office Suite
Customer Relationship Management software
Email management software
Why should you hire AGS for remote Shopping Assistants and eCommerce Virtual Assistants in the Philippines?
Alliance Global Solutions (AGS) is a leading provider of remote shopping and eCommerce solutions in the Philippines. We offer a full suite of services to help you expand your business globally. Our team of Filipino Virtual Assistants has extensive experience in delivering high-quality products and services to our clients, including:Remote Shopping Solutions: AGS can help you launch your own online store or integrate your existing website with our platform. We have the tools, resources, and expertise to get your business off the ground quickly and easily.eCommerce Consulting: A Shopping Assistant and eCommerce Virtual Assistant can help you develop a strategic vision for your company, find ways to grow it, and implement effective strategies to help you succeed in today's competitive market.Merchant Services: Accept payments from customers worldwide using several payment methods, including credit cards, debit cards, PayPal, bank transfers,s or more!Email Marketing Solutions: We can create marketing campaigns that will help to grow your business. Our Shopping Assistant and eCommerce Virtual Assistant can also make a customized email newsletter that can help to keep your customers up to date on the latest developments.Support Services: A Shopping Assistant and eCommerce Virtual Assistant can help to provide customer support for your business.Transcription Services: Our Shopping Assistant and eCommerce Virtual Assistant can create a library of audio and video content so that you can create a library that you can use for your marketing purposes.These solutions are customizable to fit your needs, ensuring that your business is set up for success.
How can I hire a Filipino Shopping and eCommerce Virtual Assistant?
Hiring a Filipino Virtual Assistant for your Shopping and eCommerce business doesn't have to be complicated. AGS offers a free, no-obligation consultation to help you determine the right Shopping Assistant and eCommerce Virtual Assistant for your needs. You can email us if you have any questions. Whether you need remote Shopping and eCommerce Virtual Assistant services in the Philippines or you're looking for a Filipino Virtual Assistant to help you grow your business, AGS can help you. With years of experience, our team can provide the expertise you need to succeed in the Philippines and around the world.Our Filipino virtual shopping assistants are available to work when you need them, regardless of the time of day or night. They are also available on short notice and can work part-time or full-time. This makes it easy for you to get more help when you need it from a Shopping Assistant and eCommerce Virtual Assistant. Fill up our quickonline form to hire one and let one of our representatives contact you and match you with a suitable shopping or e-commerce virtual assistant.