17 years’ experience of Customer Service Representative in a BPO environment with unwavering commitment to provide customer support, build productive relationship and resolve complex issue to gain loyalty of the customers and stakeholders.
Outstanding in handling Sales and Lead Generation Account.
Trained in Amadeus GDS and Inhouse reservations system for the travel industry.
Exposed to collection process, complaints, billing, payment extensions and service requests.
Understands Credit Fixing/Monitoring and knowledge in interpreting credit reports.
Exceptional skills are strategic relationship, attentiveness, creatively solving problems and diplomatic.